Many logistics enterprises in Ho Chi Minh City organized meetings to share experiences in exploiting competitive advantages, improving service quality, and reducing costs when using AI ChatGPT technology.

Ho Chi Minh City Logistics Association (HLA) organized a meeting to share the topic of learning about ChatGPT & Logistics Business Applications.

According to enterprises, logistics business activities in the current period face many challenges, and the difficulties are forecast to last until 2025. The volume of imported and exported goods has decreased, and the supply of ships has been "pumped" into the market, causing sea freight rates to plummet.

Mr. Nguyen Hoai Chung - CEO of Phaata International Logistics Exchange - predicted that the possibility of a "downtrend" (the downward trend of stock prices in the stock market - PV) is about two years away, and will not stabilize until 2025. Therefore, many businesses are looking for ways to digitally transform, apply technology to company operations to optimize costs, including ChatGPT technology.

Mr. Nguyen Hoai Chung said that there will be many benefits of ChatGPT application for logistics businesses. In particular, the service sector will serve customers 24/7, can answer 100 people at the same time with many different languages, helping businesses save time, capacity...

Ms. Ngoc, a representative of a logistics company, suggested that exploiting ChatGPT will help businesses quickly exchange with customers in a short time. However, Ms. Ngoc affirmed that ChatGPT does not completely replace employees in charge of the field.

There are still many "tricks" to combine ChatGPT information to respond to advertising, then rearrange it seamlessly, reasonably, to be more concise, concise, and save time.

Although ChatGPT has many benefits, many businesses are still concerned about the possibility of providing inaccurate data. Therefore, businesses still need to check and re-evaluate the information.

According to Mr. Chung, for ChatGPT to operate effectively, with his experience, businesses must digitize certain data, the richer the digitization, the more benefits ChatGPT will support to provide.